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FREQUENTLY ASKED QUESTIONS

Can we design our own invitations?

Yes! We love hearing your ideas and helping you bring them to life. No two weddings are the same so why should your stationery be!? Unlike other stationers, we do not charge a bespoke design fee. If you love one of our pre=designed suites, great! If you want us to design something more to your style or your colour schemes, just give us a shout. We love a challenge!

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Do you have any stationery packages?

Yes! The whole idea of H&C came from there not being enough budget friendly stationery options in the market, so we will always be open to ways in which you can save some ££! Once you submit your quote, if there are multiple products on there, we will always include a discount. Keep an eye out on our Instagram page too for more offers!

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How do I order?

Submit a quote through our website or contact us on hello@heartsandcraftswirral.co.uk. Please include as much information as possible, quantities, design ideas in mind, wedding date etc. Once we've agreed on a price, we get to work on your design! 

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How long does the process take?

As we do everything from design to print all in house, we can get stationery to you pretty quickly. We do have weddings already booked in up until August 2025, so some slots may have already been taken. Please contact us in the first instance to check our diary availability and we can hopefully fit you in!

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I need a rush order - can you help?

Of course! As we do everything in house, as long as we have diary availability, we will always help wherever we can. The fastest way to contact us is by email 

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What do I need to send for a venue illustration?

We love illustrating your venues!! Please send us the name and address of your venue, multiple angles if possible and information on what you'd like us to include/ not include in the illustration.

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please note - once we've received instruction from you, our work starts. We cannot change the angle of the drawing once we send you your draft, so please be clear in your detail of what you expect from the illustration. Major changes that was not included in the detail will be charged. 

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What information do you need for my stationery?

We recommend including 

- Both of your names

- Wedding Date

- Venue Address

- Time of guest arrival

- Time of ceremony

- RSVP deadline

- RSVP return address or contact details

EXTRA INFORMATION (not compulsary)

- Note about gifting

- Accommodation

- Order of the day

- Food choices/Allergens 

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If you have any further questions that we haven't answered here - please reach out to us on live chat or drop us a line at hello@heartsandcraftswirral.co.uk

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